Shipping policy

1. Order Processing Time:

1.1 Standard Orders:
- All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after receiving payment confirmation.
- Processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances. Any delays will be communicated promptly.

1.2 Customized or Personalized Orders:
- For customized or personalized orders, please refer to the product description for estimated processing times. Additional time may be required for special requests.

2. Shipping Rates:

2.1 Domestic Shipping:
- We offer standard and expedited shipping options for domestic orders.
- Shipping rates are calculated based on the weight of the items and the destination. Rates will be displayed at checkout.

3. Shipping Methods:

3.1 Domestic:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.

4. Order Tracking:

- Once your order has shipped, you will receive a confirmation email with a tracking number.
- Tracking information allows you to monitor the progress of your shipment in real-time.

5. Shipping Address:

- Customers are responsible for providing accurate shipping information.
- Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to incorrect addresses.

6. Lost or Stolen Packages:

- Epik is not responsible for lost or stolen packages after they have been marked as delivered.
- If you believe your package is lost, please contact the shipping carrier to initiate an investigation.

8. Shipping Partners:

- We partner with reputable shipping carriers to ensure timely and secure delivery.
- Our primary shipping partners include [List of Shipping Partners].

9. Holiday Shipping:

- During peak holiday seasons, shipping times may be longer than usual. Please plan accordingly and place orders in advance.

10. Contact Information:

- For any shipping-related inquiries, please contact our customer support team at support@getepik.in

11. Updates to the Shipping Policy:

- Epik reserves the right to update or modify the shipping policy at any time. Changes will be communicated through our website.

All payments on getepik.in are processed under the legal entity VIVAVILLA RETAIL PRIVATE LIMITED.